What is First Direct Customer Service

First Direct Customer Service is:
03 456 100 100

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 First Direct Opening Hours

Sunday: 8.00-22.00. Monday: 8.00-22.00. Tuesday: 8.00-22.00. Wednesday: 8.00-22.00. Thursday: 8.00-22.00. Friday: 8.00-22.00. Saturday: 8.00-22.00.

(Opening hours is applicable for New mortgage enquiries only. All other phone services are available 24/7.)

First Direct Information

First Direct has earned its reputation for providing innovative banking solutions and well-acclaimed customer service in the United Kingdom. It was the trailblazer in offering a 24/7 banking service via phone, the first UK bank to do so in 1989. First Direct Customer Service takes pride in engaging people through person-to-person interaction, veering away from computer-generated and automated responses.

Managing clients with a personal touch, complaints and concerns handled by First Direct through branch or phone are resolved within the day itself 84 percent of the time. (First Direct is a division of HSBC.)

First Direct Customer Service Numbers

First Direct offers a quick list of phone numbers to remember in case you’d like to get in touch with them. All of their numbers are open 24 hours a day, seven days a week (except for the mortgages team) with the assurance that you’ll be talking to real First Direct Customer Service people at the other end of the line and not to machines or prerecorded messages.

If you have an existing account with First Bank and you need to do any of the following:

  • make a general enquiry
  • report a lost or stolen card
  • ask a question on any First Bank product or service
  • share your financial concerns
  • talk about other personal banking concerns

You can call this number: 03 456 100 100.

If you are calling from abroad, dial this number instead: +44 113 2345678

If you are not yet a customer of First Direct, and you would like to get in touch with a First Direct Customer Service expert, call 03 456 00 24 24 or alternatively, 0800 24 24 24.

Other First Direct Customer Service Numbers

If you’ve got a specific concern or if you would like to contact a specific department, you can refer to additional First Direct Customer Service numbers below:

Mortgages – If you have an enquiry or concern with regards to First Direct mortgages, call  03 456 100 236 if you are an existing customer and 03 456 100 103 for new mortgage customers. This service is available everyday, 8.00-22.00.

Credit cards – If you have an enquiry or concern with regards to any of the First Direct credit cards, call 03 456 100 100.

Bereavement – If you would like to notify and/or request for assistance for a deceased loved one who has a First Direct account, you can reach the Bereavement Support Team through this number: 03 456 100 100 or +44 113 234 5678 from abroad.

Accessibility – If you are a customer with a hearing or speech impairment, you can call 03 456 100 147 through text phone or +44 151 494 1260 if you are calling from abroad using text relay.

Financial Advise – If you are going through difficult or challenging times when it comes to your finances, you can confide your worries to the Credit Solutions Team through this number: 03 456 100 189.

You can also reach out to First Direct through other communication channels.

Twitter – If you own a Twitter account, add or send a message to @firstdirecthelp.

Email – You can also send an email to 24hours@firstdirect.com. Just make sure not to put in sensitive personal information.

Visit a branch – You can also talk to a first Direct banker by using the HSBC branch finder.

Post – You can also write a letter to First Direct and send it to this address:

first direct

40 Wakefield Road


LS98 1FD


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